Frequently Asked Questions
Everything you need to know about your BURGA experience, from shipping to product care.
How long will it take for my order to arrive?
Standard shipping usually takes 3-7 business days within the US and EU. International shipping may take 7-15 business days depending on your location and local customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or custom-made products are final sale and cannot be returned.
Are your phone cases protective or just stylish?
Our 'Tough' and 'Elite' case lines are specifically engineered for high-impact protection, featuring dual-layer construction and raised bezels to safeguard your screen and camera.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options via Klarna or Afterpay in selected regions.
Do you ship internationally?
Yes, BURGA ships worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
How do I track my package?
Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery progress in real-time.